Client Navigation

People and families referred to our Support Centres have multiple and very complex needs. It is not possible for TMTP or any other one single organisation to meet all the needs someone may have and it is therefore crucial that different organisations work together and work together well.


It is for these reasons that TMTP have put into place an effective ‘client navigation team’ who operate an intentional and robust inter-agency referral mechanism. The client navigation team sit in-between our front line service support and a growing city-wide network of strategic partners who provide add-on specialist external support, as required:


  • St Paul's Advice Centre: Welfare, debt, housing, employment advice services

  • Bristol Drugs Project: Alcohol and drug recovery support

  • Centre for Sustainable Energy: Home energy related support

  • Bristol City Council Early Help: Early support for at risk children

  • ACE: Support for people suffering from poor mental health

  • Personal Support Unit: Legal support for unrepresented people

  • St Monica Trust: Funding for the purchase of essential household items

  • BCT: City-wide community transport partner

  • Business in the Community: Links clients with work programme opportunities


Our aim is to improve the overall client experience and work hard to ensure clients move from crisis to independence in the best possible way.


TMTP and our strategic partners meet once a quarter at senior management level to discuss the impact and quality of support that is being provided collectively, and collaboratively address the challenges that arise from time to time. 

Banquet Club & Meal Share for the over 55’s: St Monica Trust provided funding so we could carry  out
Banquet Club & Meal Share for the over 55’s: St Monica Trust provided funding so we could carry  out
Banquet Club & Meal Share for the over 55’s: St Monica Trust provided funding so we could carry  out research into the main drivers behind malnutrition in the elderly. Michelle Dron undertook the  research p